Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your help requests will be replied to in maximum sixty minutes after the support ticket or e–mail has been submitted. If your case calls for further assistance from an admin, we’ll forward the support ticket or the e–mail to the person on duty and we will leave a comment to notify you that more time will be required for finding a solution. If you make use of our Managed Servers package, all of the services included there will be performed whenever you decide.
An Outstanding Client Care Service
If you require any assistance using the Web Hosting Control Panel or with any of the apps that we have pre–installed on the dedicated server on your behalf, do not hesitate to reach the customer support staff anytime via the ticketing system. In addition, in case you require help administering your dedicated hosting server, you can make use of the Managed Servers package, which includes weekly OS updates, problem troubleshooting and installation procedures, server monitoring and restarting procedures, data backup hard disk drive space, etc.
An Intuitive Help Area
Our Web Hosting Control Panel has been preinstalled for each dedicated server. Among its functions is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. Most of the how–to articles in addition video versions that demonstrate all the tasks that you can perform in a very illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.