Should you ever face a problem with your website and be unable to solve it on your own, ask the web hosting company’s help desk support staff to assist you to bring the website back online. A timely resolution would be the best scenario, but a lot of hosting companies respond within 24 hours and even more, especially if you’re dealing with a hosting reseller. Even if your problem can be solved easily, your site may not work satisfactorily or it may not be accessible at all for a long stretch of time, so you may lose potential customers since it is rather unlikely that anyone will enthusiastically return to a website that is broken. With that being said, you have to make sure not only that you can reach your hosting provider, but also that they can answer and help you in a well-timed manner. If a software application update does not go smoothly or if you erase something unintentionally, for instance, the website must be fixed promptly so as to prevent extended inaccessibility.

One-Hour Response Guarantee in Website Hosting

If you’re using one of our website hosting and you’ve got an inquiry or confront some predicament, you can touch base with us 24x7 by submitting a ticket or by writing an e-mail and we promise that you’ll obtain an answer in no more than one hour. In case the issue can be resolved, we will do it before we respond, whilst in case there is something that you need to do on your end, we’ll supply you with all the required details – what settings to check, what workable solutions to try out, and so on. Usually, you’ll obtain a reply within less than thirty minutes, which means that waiting around for hours and hours on end or even for more than a day to receive help is something out of the question. Our one-hour response time guarantee applies to any question that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Our technical support team representatives are available all the time and they’ll answer any ticket that you submit from the hosting Control Panel within one hour max. The ticket response time is guaranteed no matter if you’ve got a general question regarding your semi-dedicated server or you experience some challenge and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to lend you a helping hand, as we’re available around the clock to address any billing, general or technical issue. In case you get in touch with us about anything that is within our capability, we will solve it before we get back to you, which means that you will not have to wait around for hours or even days while the problem lasts. In case there’s something that you have to do on your end, we’ll provide you with the required details – what possible solutions to try out, what steps to take, etc.