If your website hosting supplier offers live chat support, you can talk to an agent in real-time and learn useful info or get an issue resolved in a very timely manner. The basic advantage of using chat rather than calling to talk to a live person is that you'll need only a computer with access to the world wide web, so you won't pay any rates in the event that you're in a different state or country. In addition, it will be a lot easier to copy and paste information for instance domains, usernames or error messages in other words details that are sometimes difficult to provide to the other party on the phone. The real-time chat is also a much quicker way to contact the web hosting provider's support crew as compared to using a ticketing system. What's more, in case some situation needs a little more time to be taken care of, you'll be able to do something else while you wait for guidance on the live chat, therefore you will not lose time - something that is impossible in case you are on the phone.

Live Chat Support in Website Hosting

In addition to the telephone and ticket support, we provide live chat support too. You'll be able to contact us every day, including weekends and holidays, and we can give you more info about the website hosting that we offer if you are not among our customers yet, or about general and billing questions when you already have a user profile. Though for solely tech issues you'll need to open a ticket to the tech support team, because such matters need more time to be taken care of, you can still contact us on the live chat for some technical information. For example, we can help you set up an e-mail address in your email client or troubleshoot multiple problems, saving you plenty of time. Even if our phone lines are already off for the day, you will be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every day, even on holidays and weekends. It's one of the best ways to find out more information about our semi-dedicated servers if you do not have an account yet or to get some issue resolved if you're a customer and our customer care representatives will assist you right away regardless of the time of the day you join our chat. In case you're hestitating which package is more appropriate for your sites, in case you need advice whether you need a particular upgrade and how to obtain it or in case you've got difficulties setting up an e-mail account on your computer, you are able to get in touch with us and we will give you the necessary information in a timely manner. Our live chat is available even after our telephone lines are off for the day, so when you have an account here, you can be sure that you will always enjoy instant assistance with any question or trouble that comes up.