A ticketing system is the most widespread correspondence channel that web hosting companies offer to their clients. It is typically part of the billing account and is the quickest way to tackle a problem that requires some time to investigate or that has to be escalated to a server administrator. In this way, all comments provided by either side will be stored in the exact same place in case somebody else needs to work on the issue at hand and the info in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which implies that you’ll have to log in and out of no less than 2 accounts to complete a given operation or to get in touch with the hosting company’s client service staff. In case you desire to administer several domains and each one is hosted in a different account, you’ll have to use an even larger number of accounts simultaneously. In addition, it could take a significant period of time for the provider to reply to your ticket request.

Integrated Ticketing System in Website Hosting

In contrast to what you may find with many other hosting providers, the support ticket system that we use with our website hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all web hosting accounts. You will not need to remember different usernames and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in one place. So, in case you have a question or confront a complication, you can contact our technical support team representatives straight away. Our ticketing system features a clever search functionality. This means that even if you have sent an enormous number of tickets through the years, you’ll be able to find the one that you want without any efforts. Additionally, you can read knowledge base recommendations for troubleshooting commonly encountered difficulties.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was developed with the belief that you should be able to manage everything connected with your account from one single place and the trouble tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or confront a predicament, you can get in touch with our client support staff representatives momentarily without having to go to another admin dashboard. You can look through your web files or check various settings within your account while posting a new ticket or reading the reply to an old one. In case you have tons of tickets and you want to find a given one, you can use the intelligent search option, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a response in no more than 60 minutes regardless of the nature of your enquiry or issue.