24/7 Customer Support in Website Hosting
The customer and tech support services for all of our website hosting packages are twenty-four-seven, therefore you can forget all about waiting for several days in order to get assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an e-mail. In case you already have an account, you can open a support ticket on top of the other three ways of contact. You're able to pick the best way to contact us based on what your location is or what kind of equipment you use. We're able to help you for almost any hosting-related question that you may have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in this situation the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to get timely help, particularly if your site is not working effectively for whatever reason. All our semi-dedicated servers come with 24/7 customer and tech support, so that if anything happens, you are able to use a number of ways to contact us - telephone line with a few local numbers internationally, live chat, emails and support tickets. The first two methods are for pre-sales, billing and common issues, so that in case you don't have an account yet, for instance, you are able to get more details regarding our solutions, or we will help you with simpler tech problems. The next two methods are for solely tech troubles or everything which is more time-consuming due to the fact that it's more convenient to track the correspondence between you and our tech support crew. The guaranteed maximum reply time for them is merely an hour, the regular one - 15-20 minutes, so you won't have to wait for a whole day so as to receive assistance as you may need to do when using the services of other providers.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we provide comes with 24/7 customer and tech support, which means that in case you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you'll be able to contact us at any time, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with a couple of local numbers globally, live chat, e-mail messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical problems because it will be much easier to keep track of what's going on. The maximum guaranteed reply time for all email messages and tickets is 60 minutes, however it hardly ever takes that long to receive support. If you acquire the Managed Services upgrade that we supply, our administrators will also support you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time guarantee, you will receive extremely fast support when you obtain a dedicated server from our company. Our customer and technical support crews are accessible 24/7/365, which means that every time you open a ticket from your billing account or you send an e-mail message about any kind of problem with your server or the pre-installed software on it at any time of the day, you'll get an answer within one hour, even during holidays. Our ticketing system is the perfect option if the issue involved needs more time to be solved or in case it needs to be forwarded to our administrators, because it is easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live agent through our chat service. If you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.