Lots of persons who begin using their first hosting account, or change companies, often have inquiries in regards to how certain tasks are performed or stumble upon obstacles when setting up different things, including e-mails, site settings, etc. This is why, a lot of hosting providers have compiled documentation with standard questions and problems in order to help their customers obtain info quickly and easily. As a result, the support engineers can concentrate on real issues that particular clients may be facing, since the solution for the smaller things will already be available online and clients will be able to easily cope with them without contacting the support team. Having exhaustive documentation is extremely important, especially for new customers without any prior experience, as the hosting service entails an enormous amount of functions and many people can become baffled about what to do. A good knowledge base can both help you perform the operations that you want and acquaint yourself with how the web hosting service functions in general.

Extensive Online Documentation in Website Hosting

If you’ve purchased your very first website hosting package through our company or have transferred your site over to us, you’ll get accustomed to our services and our custom-built Hepsia Control Panel in a jiffy thanks to the fact that we have compiled a comprehensive online knowledge base where you can find all the info that you will ever need – both general info with regard to the hosting service as a whole and more concrete info about the separate functions that you can use and the problems that you could chance upon. The articles themselves are located in two places. The complete article archive can be accessed through the Help section of the Control Panel. You can read articles that are dedicated to the different features in each Control Panel section too. You can find out how to accomplish just about everything, from enabling an .htaccess file to managing a mailing list, and all the articles feature elaborate instructions, so you will never get disorientated on account of an unclear text. Needless to say, in case you confront a more specific problem and you don’t find a solution in our knowledge base, you can get in touch with our support staff members 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which comes with our semi-dedicated servers, will permit you to access the comprehensive online support documentation that we have prepared for you. The articles include generic info on our services, instructional guides about the different features that you can access, together with troubleshooting guidelines that can help you rectify common problems that you could encounter. The topics that we have covered include virtually everything, from elementary things such as how to host a new domain in the account, to more intricate ones such as which SSH commands are allowed on the semi-dedicated servers. Relevant articles about the features of a given section of the Control Panel will always be available in the right corner of the page that you’re on, whereas the entire article list is accessible through the dedicated Help section.